Change Browser Language

PCPA Grievance Procedure under the Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Polk County Florida Property Appraiser (PCPA). The PCPA's Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible, but no later than 60 calendar days after the alleged violation to:

By Mail to:
Polk County Property Appraiser's Office
Attn: ADA Coordinator
255 N. Wilson Avenue
Bartow, Florida 33830


By E-Mail to:
PAADACoordinator@polk-county.net

By Fax to:
(863) 534-4753

The ADA Coordinator or designee shall conduct an investigation of the complaint. This investigation may be informal, but it must be thorough, affording all interested persons an opportunity to submit evidence relevant to the complaint. The ADA Coordinator will maintain the files and records relating to such grievances.

The ADA Coordinator or designee will respond to the grievance in writing, and where appropriate, in a format accessible to the complainant, such as large print, or audio tape, no later than 30 days after its filing. The response will explain the position of the PCPA and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator or designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Assistant Property Appraiser or designee.

Within 15 calendar days after receipt of the appeal, the Assistant Property Appraiser or designee will contact the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after contacting the complainant, the Assistant Property Appraiser or designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator or designee, appeals to the Assistant Property Appraiser or designee, and responses from the PCPA will be retained by the PCPA for five years after the grievance is resolved.



Important Dates

Web site date
Friday, August 9, 2024

Mail out date
Friday, August 16, 2024

File a petition deadline
Tuesday, September 10, 2024

Missed the 2023 VAB deadline of September 11, 2023 and can show good cause? File a GOOD CAUSE PETITION.
2024 Late Filing Period
3/2/2024 - 9/11/2024

2024 filing deadline
Friday, March 1st, 2024

You may file in person, via mail, email, or online.
Office Locations
TPP Tax Return Deadline
4/1/2024

Extension Request Period
3/18/2024 - 4/1/2024

Combine / Split Requests
Deadline for the 2024 Tax Roll
7/1/2024

Good Friday
3/29/2024

Memorial Day
5/27/2024

Independence Day
7/4/2024

Labor Day
9/2/2024

Veteran's Day
11/11/2024

Thanksgiving
11/28/2024 - 11/29/2024

Christmas
12/24/2024 - 12/25/2024

New Year's Day
1/1/2025

Martin Luther King Jr. Day
1/20/2025